RocketChat/Rocket.Chat
Documented errors, page 2 of 8. Back to RocketChat/Rocket.Chat
| Code / Message | Type | Severity | Tags |
|---|---|---|---|
| query must be an object | validation | error | rest-api, query-validation, invalid-param, plain-error |
error-user-is-banned User is banned from this room | error_code | error | meteor-method, moderation, banned, subscriptions, rooms |
| error-license-user-limit-reached | exception | error | roles, licensing, user-limits, enterprise |
error-no-license error-no-license | exception | error | omnichannel, licensing, enterprise, outbound, apps-engine |
error-invalid-account Invalid WebDAV Account | error_code | error | webdav, meteor-methods, upload, account-ownership |
error-invalid-token Invalid token | exception | error | integrations, outgoing-integrations, validation, api-payload |
field_not_found Username field " " not found in data | exception | error | custom-oauth, oauth, field-mapping, configuration |
invalid-command-usage Executing a command requires at least a message with a room id. | exception | error | slash-commands, message, room-id, validation |
| Invalid response from the Marketplace | exception | error | marketplace, app-install, response-validation, cloud, enterprise |
error-invalid-username Invalid username | exception | error | rocket-chat, incoming-integration, meteor-method, username-validation |
error-user-not-found Inviter not found | exception | warning | slash-command, invite, user-record, stale-session, race-condition |
error-updating-custom-user-status Error updating custom user status | exception | error | rocketchat, rest-api, custom-user-status, update-failed, duplicate-entry |
| Mention bot - Failed to retrieve room information | exception | error | uikit, mention-bot, subscriptions, rocket-chat-server |
no-agent-online Sorry, no online agents | exception | error | omnichannel, livechat, agent-availability, routing, meteor-error |
| Could not fetch cluster status for app | console | warning | apps-engine, cluster, microservices, console-warn, internal-rpc, status-endpoint |
error-duplicate-priority-name error-duplicate-priority-name | exception | error | omnichannel, livechat-priorities, duplicate-name, regex-matching, rest-api |
error-invalid-query Invalid query parameter provided | validation | error | rest-api, deprecated, query-param, env-var, validation, meteor-error |
| Livechat secret token is not configured | exception | error | omnichannel, livechat-triggers, external-service, configuration, secret-token |
| The setting " " is not readable. | exception | error | apps-engine, settings, permissions, hidden-settings |
| team-does-not-exist | exception | error | rocket-chat, teams, not-found, server-side |
unable-to-get-file Unable to get file | error_code | error | webdav, file-download, network, error-masking |
| Fetch error | console | error | imap, email, inbound-email, network, node-imap |
| External service response does not match expected format | exception | error | omnichannel, livechat-triggers, external-service, webhook, response-schema |
error-field-unavailable is already in use | exception | error | users, username, availability, conflict, save-user |
could-not-access-webdav Could not access webdav | exception | error | webdav, network, oauth, meteor, error-masking |
error-could-not-change-email Could not change email | exception | error | meteor, email, account, legacy |
error-agent-is-locked error-agent-is-locked | exception | error | omnichannel, routing, concurrency, locking, transient |
| error-cannot-place-chat-on-hold | exception | error | omnichannel, on-hold, settings, business-rules, enterprise |
| Error! fetching chart data. | exception | warning | rocket-chat, omnichannel, analytics, chartjs |
| Invalid url. It doesn't exist or is not "application/zip". | exception | error | marketplace, app-install, content-type, validation, cloud, enterprise |
error-essential-app-disabled error-essential-app-disabled | error_code | critical | apps-engine, essential-app, events, meteor-error, enterprise |
error-invalid-update-key Cannot update the message | exception | error | meteor-method, messages, editing, validation, allowlist |
| Failed to complete OAuth handshake with | exception | error | oauth, token-exchange, http, custom-oauth, network |
Custom_User_Status_Error_Invalid_User_Status Invalid user status | exception | warning | meteor, custom-user-status, delete, idempotency |
| error-contact-not-found | exception | warning | rocket-chat, omnichannel, outbound-message, react-query |
| This instance could not remove the | console | warning | gridfs, apps-engine, cluster, storage, uninstall |
| Command does not exist in the system currently | exception | warning | meteor, caching, http-404, static-files, cache-poisoning |
error-removing-room error-removing-room | exception | error | omnichannel, meteor, mongodb, room-cleanup, promise-allsettled |
| integration-scripts-disabled | validation | error | integrations, script-engine, environment-variable, deployment |
| Marketplace_Internal_Error | exception | error | marketplace, cloud, internal-error, upstream, enterprise |
error-creating-custom-user-status Error creating custom user status | exception | error | rocketchat, rest-api, custom-user-status, duplicate-entry, creation-failed |
| App metadata download failed | exception | error | marketplace, network, app-install, fetch, cloud, enterprise |
| Marketplace_Unsupported_Version | exception | error | marketplace, versioning, cloud, upgrade-required, enterprise |
error-invalid-fields Invalid fields parameter provided | validation | error | rest-api, deprecated, fields-projection, env-var, validation, meteor-error |
error-invalid-domain error-invalid-domain | exception | error | authentication, user-registration, email-validation, settings, whitelist |
error-invalid-file-name error-invalid-file-name | error_code | error | file-upload, path-traversal, security, filesystem-store, validation |
| error-livechat-visitor-registration | exception | error | livechat, omnichannel, visitor-registration, rest-api, payload-validation |
| String(e) | exception | error | registration, accounts, error-wrapping, plugin-compatibility |
| AI search status unavailable | console | warning | search, ai, license, graceful-degradation, rest-api |
| Email already exists | exception | critical | rocket-chat, startup, test-mode, database-seed |
error-license-user-limit-reached error-license-user-limit-reached | error_code | error | license, enterprise, user-management, billing-limit |
error-authToken-param-not-valid The required "authToken" header param is missing or invalid. | exception | error | push, notifications, auth, headers, mobile |
| failed-to-create-direct-call | exception | error | video-conference, database-consistency, apps-engine, race-condition |
| invalid-call | exception | error | video-conference, call-state, lifecycle |
| The "customFields" query parameter must be a valid JSON. | exception | error | rest-api, livechat, omnichannel, query-params, json, validation |
error-invalid-integration Invalid integration | exception | error | rocket-chat, incoming-integration, not-found, meteor-method |
| Invalid customFieldsToShowInUserInfo value | console | warning | settings, custom-fields, json, configuration, client |
invalid-file File is not valid | exception | error | rocket-chat, file-upload, ufs, meteor |
| video-conf-provider-not-configured | exception | error | video-conference, configuration, apps-engine |
error-autotranslate-disabled Auto-Translate is disabled | exception | warning | rocket-chat, autotranslate, settings, feature-flag |
error-role-protected Role is protected | exception | error | roles, permissions, protected-resource, immutability, enterprise |
error-email-send-failed Error trying to send email | exception | error | email, smtp, mailer, network |
error-updatedSince-param-invalid The "updatedSince" query parameter must be a valid date. | exception | error | rocketchat, rest-api, threads, query-param, date-parsing |
| You can't send messages because the room is readonly. | exception | error | reactions, readonly-room, permissions, ddp-method |
| No user provided and rocket.cat not found | exception | critical | omnichannel, transcript, rocket-cat, system-user, data-corruption |
| [UploadService] Failed to cleanup temp file | console | warning | filesystem, uploads, temp-files, multipart, cleanup |
error-archived-duplicate-name There's an archived channel with name | exception | error | rooms, duplicate, archived, channel-name, meteor |
| FileUpload_Error | exception | error | file-upload, i18n, http, react-query |
| Error inserting integration | exception | error | rocket-chat, incoming-integration, database-consistency, meteor-method |
error-invalid-webhook-response error-invalid-webhook-response | exception | error | omnichannel, webhook, integration, network, livechat |
not_authorized Unauthorized | exception | error | permissions, integrations, outgoing-integrations |
| Banner not found | exception | warning | uikit, cloud, announcements, banner, not-found, stale-data |
error-blocked-username ` is blocked and can't be used! | exception | error | users, username, validation, reserved-words, settings |
error-duplicate-channel-name A channel with name ' ' exists | exception | error | rooms, duplicate, channel-name, meteor |
error-invalid-configuration ['Configuration could only be partially… | exception | error | rocket-chat, federation, matrix, configuration, admin, connectivity |
error-business-hour-finish-time-before-start-time error-business-hour-finish-time-before-start-time | error_code | error | omnichannel, business-hours, validation, timezone |
| The Integration doesnt have a room configured nor did it… | console | warning | integrations, outgoing-webhook, rooms, configuration |
error-cursor-and-lastUpdate-conflict The attributes "next", "previous" and "lastUpdate" cannot be used together | error_code | error | meteor, messages-get, pagination, parameter-validation, rocket-chat |
error-email-domain-blacklisted The email domain is blacklisted | exception | error | email, domain, blacklist, configuration, user-management |
error-could-not-save-identity Could not save user identity | exception | error | meteor, users, username, profile |
| error-provider-not-found | exception | warning | rocket-chat, omnichannel, outbound-message, apps-engine |
403 Access to Method Forbidden | exception | error | meteor-methods, authorization, rooms, http-403 |
error-import-operation-invalid Invalid Import Operation | exception | error | rocket-chat, import, invalid-state, meteor-methods |
error-room-type-not-archivable Room type: can not be archived | exception | error | slash-command, rooms, room-type, archive, capability-check |
| attached ? t('No_files_found_to_prune') … | exception | info | rocket-chat, prune-messages, moderation, i18n |
error-emoji-param-not-provided The required "emoji" param is missing. | exception | error | rocket-chat, rest-api, reactions, missing-parameter, emoji, chat-react |
error-user-not-in-role User is not in this role | exception | error | roles, idempotency, scope, rest-api |
| invalid-setting | exception | error | omnichannel, appearance, settings, whitelist, rest-api |
error-taking-inquiry-lockedAt-mismatch error-taking-inquiry-lockedAt-mismatch | exception | error | omnichannel, routing, concurrency, optimistic-locking, race-condition |
error-agent-status-service-offline error-agent-status-service-offline | exception | error | omnichannel, agent-status, presence, inquiry, take-inquiry |
error-cant-invite-for-direct-room Can't invite user to direct rooms | error_code | error | meteor-method, rooms, direct-room, membership, business-rule |
error-users-params-not-provided Please provide "userId" or "username" or "userIds" or "usernames" as param | validation | error | rest-api, missing-param, validation, meteor-error |
error-room-not-found error-room-not-found | exception | error | push, notifications, rooms, data-integrity, rest-api |
| inbox-not-found | exception | error | email-inbox, imap, server-state |
| error-department-not-found | exception | warning | rocket-chat, omnichannel, outbound-message, departments |
| Mention bot - Failed to retrieve message information | exception | warning | uikit, mentions, messages, not-found, stale-data |
| Marketplace_Invalid_Apps_Engine_Version | exception | error | marketplace, apps-engine, versioning, cloud, enterprise |
| team-name-already-exists | exception | error | teams, naming, duplicate-name, rocket-chat |
| Failed to resume playback after URL recovery: | console | warning | media, autoplay, presigned-url, file-attachments, client, hooks |
| integration-scripts-isolated-vm-disabled | validation | error | integrations, script-engine, environment-variable, isolated-vm |